All jobs have their highs and lows.
Nordstrom has a great reputation when it comes to their employee's happiness and overall workplace culture. In fact, the retailer has made the Fortune 100 Best Companies to Work For List for 20 consecutive years in a row.
Still, day to day life as a retail associate can be challenging. During my three year tenure at Nordstrom, I learned many valuable lessons and experienced some shocking customers.
Here's what it's really like to work at Nordstrom:
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Employees are driven to extremes for commission checks
Nordstrom employees are paid a commission of all the sales they make — and it sometimes brings out an ugly competitiveness amongst floor associates. Many employees aggressively court customers in pricey departments of the store in hopes of hooking a customer and their commission before other colleagues.
If you don't reach your sales goals you run the risk of being demoted or fired
Nordstrom sets daily, weekly, monthly and yearly goals that all employees are expected to meet. When managers suspect an employee may be missing their marks, they set up mandatory mini-training sessions on how they can better approach his or her sales.
Pressure to perform has led some Nordstrom associates to go rogue
In the past, employees looking to steal their co-workers sales and commission glory have attempted to reverse payment transactions. Once a previous transaction is reversed, the rogue associate can personally ring the customer up a second time and receive credit for the purchase.
See the rest of the story at Business Insider
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